● Reference
Support
how to get help.
Item support follows Envato's six-month support policy. Ask through the item's page on CodeCanyon.
01What support covers
- Questions about how the item's features work.
- Fixes for bugs you report in the item's own code.
- Help with included third-party parts, as far as they are part of the item.
02What it does not cover
- Installation on your server or in your store accounts.
- Custom changes and new features.
- Problems with your provider accounts, keys or bills.
03Envato's policy
What item support includes and how long it lasts is set by Envato: Item Support Policy. Updates to the item are listed on the Changelog page.
04Before you ask
Check Troubleshooting and the console's status checks, and include the item version, your operating system, Node.js and Flutter versions and the exact message from the log.